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Most Popular • Help & Support



LiveChat is a popular live chat software and customer support application that enables businesses to engage with their website visitors in real-time. It is designed to provide efficient customer service and support, as well as improve customer engagement and satisfaction.
Key features of LiveChat typically include:
  • Live Chat Support: It allows businesses to chat with their website visitors and customers in real-time, providing instant help and assistance.
  • Chat Automation: LiveChat offers chatbots and automated greetings to handle basic inquiries and direct customers to the right information or department.
  • Ticketing System: If live chat agents are not available, customers can leave messages that are converted into support tickets, ensuring that no inquiries go unanswered.
  • Visitor Tracking: LiveChat provides insights into visitor behavior, such as the pages they are browsing, their location, and referral sources, helping agents better understand customer needs.
  • File Sharing:Customers and agents can exchange files, such as documents or screenshots, during live chat sessions to resolve issues effectively.
  • Customization: Businesses can customize the chat widget's appearance to match their branding and website design.
  • Reporting and Analytics: LiveChat provides data and insights on chat performance, agent efficiency, customer satisfaction, and other metrics to monitor and improve support quality.
LiveChat is widely used by businesses across industries to offer proactive customer support, enhance online sales, and build stronger relationships with their website visitors and customers. As with any software, it's essential to check the official LiveChat website for the most up-to-date information on features and pricing.

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